- Kelly Clark Automotive Specialists, LLC
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Kelly Clark Automotive Specialists, LLC
602-274-1394
1201 E Glendale Ave
Phoenix, AZ 85020 33.537971 -112.055910
http://kellyclarkautomotive.mechanicnet.com/
602-274-1394
1201 E Glendale Ave
Phoenix, AZ 85020 33.537971 -112.055910
http://kellyclarkautomotive.mechanicnet.com/
4.95/5.00 average rating
542 reviews
542 reviews
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| 1st time customer and last time customer. Long story but bottom line I took my 2014 Explorer in for inspection and oil change. I explained I was leaving the next day on a week long road trip with my family and I wanted to be sure all was in good shape. When I arrived to pick up my vehicle all was fine. Upon reviewing the inspection report I saw that they caught that the right front wheel and tire were damaged. That was noted. I asked about the condition of the other tires. Your man said yeah they need to be replaced. I asked why that wasn't on the report. I considered that to be an important issue especially since I was about to leave on a road trip. He said "well the report mentions that the front right wheel and tire are damaged." I said yes it does but there is no mention of that the other tires need replacing. He said "oh, you want that on the report? Ill write it down now." Which he did. I WAS FLOORED. I mean really? What horrible customer service. Zero understanding of the situation on his part. I told him I was very disappointed. He disagreed that I should be. I said, "Seriously, do you think that if I posted this story on Next Door that the public in general would think that you did the right thing?" I just looked at me blankly. I immediately drove my car to Discount Tire. The confirmed that at least two of the four tires needed immediate replacing and that the other two had a millimeter or two more of life. But that with an all wheel drive vehicle the manufacturer recommends changing all four tires at the same time because of the drive train. Frankly, I don't know if this is true or not but seeing we were leaving for a road trip I didn't mess around and replaced all four. Based on all this, there is no way I can recommend that shop to anyone. For that matter, I will be posting this on Next Door so that others don't have to deal with that kind of service, or lack thereof. |
| Shop Comment Will- We are very sorry to hear that you feel your experience did not meet your expectations. We are however fairly confused with your complaint. Your vehicle was brought in for an oil change for which you insisted on providing your own oil. As your oil appeared to be diesel for a gas car, we strongly argued against using that but finally complied due to your repeated insistence. We stated also that since you only had 4 qts and your vehicle takes 6 qts, the oils would be mixed which we again advised not doing. You did state that you were going on a trip but wanted the vehicle looked over for any fixes your insurance could take care of as your extended warranty was expiring. Normal maintenance of the vehicle was found to be needed but is not covered under extended warranties. The only possible car insurance covered items we found were the damaged wheel and bumper and made sure to notated that. We showed you how to check the tread depth on all your tires and suggested replacement but did not notate as that was not something insurance would cover. We would have been happy to provide a full detailed and notated inspection if that was the service you wanted and had paid for. Again we are sorry you did not receive what you wanted but we were only able to notate the actual issues we discovered. |
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